Frequently Asked Questions

Everything you need to know about bringing Ello into your home.

What is the typical delivery timeframe for furniture?

Most of our standard home decor items ship within 3-5 business days. For larger furniture pieces, please allow 2-3 weeks for white-glove delivery and assembly.

Do you offer a warranty on Ello products?

Yes, all Ello furniture comes with a limited 1-year warranty covering manufacturing defects and structural integrity under normal residential use.

What is your return policy for home goods?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made upholstery and final sale items are non-returnable.

Are your materials sustainably sourced?

Sustainability is at our core. We prioritize FSC-certified woods, recycled textiles, and low-VOC finishes to ensure your home is both beautiful and eco-friendly.

Can I request fabric swatches before purchasing?

Absolutely. You can order up to five complimentary fabric swatches through our 'Swatch Program' to ensure the color and texture are perfect for your space.

Which payment methods do you accept?

We accept all major credit cards, PayPal, and offer flexible financing options through Affirm for larger home investments.